The Michigan Gaming Control and Revenue Act charges the Michigan Gaming Control Board (Board) with the responsibility of receiving complaints from the public. The Compliance Section of the Board investigates and renders initial decisions in all patron disputes. A dispute is defined as any complaint that a patron has regarding winnings and losses or the conduct of gambling at a casino. A patron dispute does not include a claim for payment of a gaming debt evidenced by a credit instrument.

Patrons that have a dispute with a casino may request the Board to investigate their complaint. The Board treats all disputes very seriously. The Board assigns a case number to each dispute and assigns a regulation officer to review and investigate the complaint.

All patron disputes must be submitted to the Board in writing on the attached Patron Dispute Form within 21 business days of the incident. It is important that the Form be filled out as completely, accurately, and legibly as possible. Patron Dispute Forms may be filed electronically, in person, mailed or faxed to the Board office listed below:

Michigan Gaming Control Board
3062 West Grand Blvd., Suite L-700
Detroit, MI 48202-6062
Telephone: (313) 456-4100
Fax: (313) 456-4200

Patrons will receive immediate notification of Board receipt of their Patron Dispute.

A PATRON DISPUTE IS NOT A DISCIPLINARY COMPLAINT, SEE MICH ADMIN CODE R 432.11501(2); NOR IS IT A REQUIRED INITIAL STAGE IN THE DISCIPLINARY PROCESS, SEE MICH ADMIN CODE R 432.11101 & 11103.

THE PATRON WILL NOT BE PRIVY TO ANY INVESTIGATIVE OR DISCIPLINARY PROCESSES – AS ALL INFORMATION SUPPLIED TO, CREATED BY, OR USED BY THE BOARD RELATED TO ITS BACKGROUND INVESTIGATION OF CASINO LICENSEES IS EXEMPT FROM DISCLOSURE UNDER THE FREEDOM OF INFORMATION ACT. SEE MCL 432.204c(1) (a).

Date of Incident:*

Time of Incident:*

First Name:*

Last Name:*

Middle Name:

E-mail Address:

Home Address:*

City*

State*

Zip*

Telephone1:*

Telephone2:

Casino Where Incident Occurred:*

Casino Employee(s) Involved:

Witness(es) :
(Include name, address & telephone number)

Location :
(Describe in as much detail as possible where you were gaming when the dispute or incident took place.If known, list the exact slot machine number or table game number; or describe the machine or table and its location as best you can)

Summary of Incident :
(Describe in detail the events of the incident to the best of your knowledge. Use additional pages if necessary)

Summary of Casino’s Response :
(Describe in detail the casino’s attempt to resolve your dispute, including any actions taken by the casino or statements made to you by casino personnel)

Please be advised that it is a violation of law to claim or attempt to claim anything of value in or from gambling games with intent to defraud, without having made a wager contingent on winning a gambling game, or for an amount of money or thing of value of greater value than the amount won.

Signature:*

R 432.11502 (1)
A CASINO LICENSEE SHALL ATTEMPT TO RESOLVE ALL PATRON DISPUTES AND SHALL HAVE A PERIOD OF 10 BUSINESS DAYS TO INVESTIGATE A PATRON COMPLAINT AND RESOLVE THE DISPUTE.

PATRON DISPUTES MUST BE FILED WITH THE BOARD WITHIN 21 BUSINESS DAYS OF THE INCIDENT THAT LED TO THE DISPUTE. THE BOARD WILL NOT PROCESS DISPUTES THAT ARE FILED LATE.

MICHIGAN GAMING CONTROL BOARD

Patron Complaint

PATRON COMPLAINT